Floor Manager - PT - Livermore Outlet

AllSaints•Livermore, CA

45d•$23

About The Position

As a floor manager, you're responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you'll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

Requirements

You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
Natural affinity in learning new systems and processes in a digital environment
Honest, trustworthy and dependable - you live by our brand values
A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

Responsibilities

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
You'll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
Create and implement floor plans and rotas independently, setting the store up for success for the day

Benefits

Health & Wellbeing Benefits
AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.
Health & Wellbeing Benefits Plan include:
Medical, Dental, Vision, and
Flexible Spending Accounts (FSA) & Dependent Care Accounts
Commuter & Parking Saving Accounts
401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching
Paid Time Off & Sick Leave
Enhance Paid Parental Benefits
Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
Basic Life and Disability
Short/Long-Term Disability
Employee Assistance Programs
Personal Clothing Discount
A mix of office work and working from home is available to team members who have positions that allow for them to work flexibly.