Part-time Floor Manager

New World Symphony • Miami Beach, FL

59d

About The Position

Serving as a frontline member of the front-of-house team, the Floor Manager works to ensure positive patron and guest experiences at performances and rental events held at New World Center by serving as an organizational ambassador and providing exceptional customer service.

Requirements

• Previous customer service experience at a performing arts or events venue preferred
• Previous event management experience preferred
• Previous supervisory experience preferred
• Excellent decision making and conflict resolution skills
• Ability to remain calm and maintain composure during challenging situations
• Ability to interact positively and sensitively with a wide variety of people in various settings
• A collaborative and team-focused work style
• Ability to work with minimum supervision
• Fluency in English is required; fluency in Spanish is desired
• Knowledge of Americans with Disabilities Act (ADA) regulations preferred
• Passion for the mission of the New World Symphony
• Strong commitment to equity, diversity and inclusion
• Ability to stand for long periods of time and lift up to 25lbs
• Ability to work a flexible schedule, including evenings and weekends

Responsibilities

• Assist Director of Guest Services and/or House Manager in the execution of activities needed to provide a positive and safe experience for patrons and guests at New World Symphony performances and New World Center rental events.
• Assist in the preparation of briefings and sign-in sheets for event volunteers
• Prepare scanners for ticket takers
• Provide direction for volunteers
• Communicate concert and event information to patrons and guests and answer questions
• Assist Director of Guest Services and/or House Manager in resolving any patron and guest issues or complaints
• Assist Director of Guest Services and/or House Manager with any ADA requests or issues
• Take the lead for performances/events as assigned
• Perform other job-related duties as assigned

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed
• Number of Employees: 101-250 employees