Floor Manager

City Vineyard at Pier 26 • New York, NY

1d • Onsite

About The Position

Front of House Operations Managers at City Winery are in-house hospitality professionals responsible for ensuring daily operational excellence, overall guest satisfaction, and management of the FOH team. This role involves leading service teams, maximizing food and beverage sales, conducting pre-shift training, and promoting retail wine sales and merchandise. City Winery offers a unique facility combining a fully functioning winery with intimate concerts, food & wine classes, private events, and fine dining, providing a compelling mix for sophisticated clientele. Founded in 2008 by music industry veteran & visionary Michael Dorf, City Winery aims to deliver a high-end combined culinary and cultural experience, bringing the wine country experience to a large city. It is a dynamic workplace that values community and creativity, where the philosophy of hospitality is more than just a buzzword, but a way of life, offering world-class music venues and sustainably produced wines with ratings of 90+ points.

Requirements

• Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
• Exceptional communication and interpersonal skills both written and verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights, weekends, and holidays

Responsibilities

• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills with service teams and management
• Other duties, initiatives, and tasks as per business need

Benefits

• Competitive pay
• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
• Medical, Dental, Vision Insurance
• nDORFins program designed to promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Free Family Meal
• Tickets to available shows
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed