Floor Manager - Fenway

Trillium•Boston, MA

7d•Onsite

About The Position

Floor Manager Trillium is hiring a Floor Manager to join our Fenway location. In this position, you will play a key role in managing all aspects of our taproom. First and foremost you will work closely with the General Manager and staff to run day to day taproom operations. As a leader, you will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. The ideal candidate personifies the fundamental elements of hospitality with exceptional management skills and a passion for creating memorable experiences.

Requirements

Minimum of 5 years of experience working as a bartender, server, or manager in a restaurant environment
Proven track record for maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
Understanding of local health and safety requirements and ability to ensure that Department of Health standards are upheld
Confidence and business acumen to delegate staff effectively based on business conditions
Exceptional guest service skills
Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm
Posses a self-motivated approach, with strong work ethic, requiring limited oversight
Impeccable leadership and communication skills to a variety of audiences
Refined leadership skills, including coaching, directing, and motivating a team
Demonstrate a sincere desire to mentor and develop others
Function at all times with the highest degree of honesty and integrity
Innate desire to work as a team with a results-driven approach to success
Willing to work a flexible schedule including nights, weekends, and holidays
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Responsibilities

Inspire a passionate team culture in support of consistent execution of Trillium’s goals
Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
Lead, inspire, and educate staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached
Provide positive, actionable solutions when faced with challenges
Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
Continuously create a pipeline of talent for all positions while developing current employees through empowerment and effective decision making
Maintain appropriate staffing levels to ensure efficient and proper guest service while upholding budgeted guidelines
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally
Analyze staff evaluations and feedback to improve customer’s experience
Ensure that weekly payroll information is accurate and submitted on time
Oversee health code compliance and sanitation standards
Plan and manage private events, including timeline/schedule, logistics, and on-site execution
Additional duties may be assigned as necessary.