Floor Manager

Hellas Restaurant and Bakery • Tarpon Springs, FL

395d

About The Position

As a Floor Manager at Hellas, you will play a crucial role in managing and overseeing daily operations in a high-volume restaurant environment. This position requires dynamic leadership skills to ensure exceptional guest experiences and to lead the front-of-house (FOH) staff effectively. You will be responsible for maintaining service excellence, addressing guest complaints, and ensuring adherence to quality standards while fostering a positive team atmosphere.

Requirements

• At least 2 years of previous experience in a similar role.
• Knowledge of and ability to efficiently use technology, computers (Word, Excel), and POS systems.
• Proficient in restaurant functions including food planning and preparation, purchasing, sanitation, security, company policies & procedures, employee management, and recordkeeping.
• Strong interpersonal skills with the ability to supervise and motivate employees to work as a team and ensure that food and service meet company standards.
• Ability to multi-task and handle the pressure of simultaneously coordinating multiple activities and recommend appropriate solutions.
• Excellent verbal and written communication, listening, and problem-solving skills with a strong customer service focus.
• Must have working knowledge of serving, hosting, bussing, expo, and bartending to assist in training and backing up positions when needed.
• Ability to accurately count, add, subtract and manage cash and payments.
• Ability to apply common sense understanding to carry out detailed but uninvolved oral or written instructions.
• Must possess and maintain a positive attitude and be highly motivated.

Nice To Haves

• Experience in a high-volume restaurant environment.
• Leadership experience in the food service industry.

Responsibilities

• Manages, directs, and oversees general operations on a day-to-day basis.
• Scrutinizes guest experience to ensure any below standard service is corrected.
• Receives, reviews and acts upon complaints received from guests.
• Conducts daily checks to ensure quality adherence and standards as well as overall cleanliness in the FOH.
• Monitors employee performance and participates in employee reviews.
• Conducts performance evaluations and appraisals; rewarding and disciplining as necessary.
• Checks reservations and manages FOH scheduling.
• Approves stations and ensures side work is done, and bar is properly stocked.
• Ensures that employees look professional and have proper uniforms.
• Performs and/or oversees FOH maintenance schedule.
• Checks out Servers, Bartenders and Retail Bakery Sales Associates, solving shortages.
• Ensures all safety and sanitation guidelines are followed.

Benefits

• Competitive pay
• Meal discount
• Health insurance with a large employer contribution (FT)
• Vision, dental, additional life and accident insurance also available
• Pet insurance and Pet discount programs (FT and PT)
• Health reward program included with the medical
• Financial Fitness program to help you stay on top of your financial goals.
• Employee Assistance program to help with work and life issues.
• Growth Opportunities for those who want to further their career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed