Full Time Floor Leader - Natick Mall

Internal Job Board•Natick, MA

8h•Onsite

About The Position

As a Floor Leader, you will be a vital support to the Store Management Team, covering all business areas from driving sales and managing store operations (opening/closing) to analyzing sales results and leading training. You will collaborate with other leaders to ensure exceptional customer experience, a motivated staff, and operational excellence. Your daily activities will involve leading and inspiring a team of sales associates on the shop floor to achieve and exceed goals, fostering a positive and productive work environment that benefits both customers and employees. The role emphasizes making a positive impact, one soap at a time.

Requirements

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales.
Celebrate sales achievements with your team!
Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations.
Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
As required at your store location, take deposits to the bank.
Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing.
Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.