Floor Lead - Bond Street, Flagship - Internal Opportunity

The Inside Job•New York, NY

11d•$19 - $21•Onsite

About The Position

We’re excited to open applications internally for a Floor Lead at our Bond Street Flagship. This is an ideal development opportunity for team members ready to take the next step in their Gymshark journey. As a Floor Lead, you’ll be an aspiring people leader - driving store performance, elevating the customer experience, and role‑modelling our values of empowerment, inclusivity, and community. You’ll lead from the front, supporting your teammates and contributing to an environment where both people and performance thrive. With a genuine passion for our brand, product, and community, you’ll help coach and guide the team, ensuring they feel confident and equipped to deliver a seamless and memorable customer experience.

Requirements

Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience in a fast paced retail store
Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information
Sales Skills – Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction
Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store
Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service
Attention to Detail – Ability to ensure the store is tidy, products are well-organized, and stock is accurately managed to create a welcoming shopping environment
Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions
Multitasking – Managing multiple tasks, such as assisting customers, restocking shelves, and processing transactions, while maintaining efficiency and focus
Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands
Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed
Key holder – Previous responsibility of being a key holder

Responsibilities

Representing Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same
Assisting with the day-to-day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals
Identifying growth opportunities within your team, providing in-the-moment coaching, feedback, and support to foster personal and professional development
Leading by example to achieve KPIs, driving team performance through motivation, leadership, and accountability
Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience
Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards
Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment
Feedback and contribute to a culture of continuous learning, both individually
Frequently moves boxes weighing up to 50 pounds across the office for various needs
Keyholder responsibility opening and closing the store