Floor Lead (Sur La Table)

CSC Generation•Boulder, CO

2d•$16 - $18

About The Position

With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manger on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM).

Requirements

1 year of retail sales and customer service experience.
Proficient in POS Systems.
Some experience with MS Office Suite (Outlook, Word and Excel).

Nice To Haves

Prior experience as a Sur La Table Sales Associate, preferred.
1 year of retail supervisory experience, preferred.
May require Food Handlers Certification.

Responsibilities

Contribute to an environment where employees are informed and capable by supporting training for all employees.
Model and hold employees accountable to customer service standards.
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
Support sales driving initiatives and create daily agendas.
Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs.
Ring employee transactions.
Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
Accurately record time worked according to SLT policy.
Additional responsibilities as assigned by General Manager or Store Manager.