Floor Lead

Stash Ventures • Traverse City, MI

107d

About The Position

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

Requirements

• Must be 21 years of age (State Requirement)
• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills
• Effective communication skills
• Exceptional customer service standards

Responsibilities

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee's and customer's needs to provide a trusted transaction
• Educate employees and customers about the best options to get the destination they need to be
• Provide exceptional customer service
• Maintain a steady flow within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers
• Maintain cleanliness throughout the building by accomplishing a cleaning checklist throughout the day
• Radiate great positive energy and build strong connections with people
• Understand all positions to ensure all employees are following guidelines and daily tasks
• Report all daily issues and changes to upper management to take appropriate action

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED