SAA Floor Attendant (1719)

The St. James • Springfield, VA

1d • Onsite

About The Position

The St. James is the premier sports, wellness and active entertainment destination in the country, with 450,000 sq. ft. of developmental and competitive programs, teams and opportunities in more than 20 sports, and a wide range of premium fitness, wellness and entertainment experiences. At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team. The St. James is seeking Floor Attendants for its Super Awesome and Amazing center at The St. James’ flagship location in Springfield, Virginia. As Floor Attendants you will be responsible for maintaining the highest level of customer service while ensuring our guests have the most entertaining experience possible. Additionally, you will serve as an area monitor by working directly with guests to provide courteous, friendly, and professional assistance / education while enforcing safety regulations. You are the primary person responsible for the safety of everyone at our Active Entertainment Center. This position will report directly to the Manager of the Super Awesome and Amazing at The St. James. What we’re looking for: You LOVE having fun! You take safety seriously You take gratification in making guests happy You take pride in being a part of a team You seek opportunities to grow with a team You perform at your best, cause that’s the only way you know how, and you can make it look easy

Requirements

• Must be 16 years of age or older
• Ability to provide excellent guest service in person and over the phone
• Availability nights, weekends, and holidays
• Must be able to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to inform guests of rules
• Ability to handle money
• Ability to handle and resolve recurring problems
• Demonstrated multi-tasker with a commitment to superior guest service.
• Ability to work a very flexible schedule that will include late nights, early mornings, weekends and holidays.
• Ability to work with minimal supervision required
• Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.

Responsibilities

• Perform all duties in accordance with Company policies, practices and procedures
• Provide extraordinary customer service consistent with The St. James’s brand standards
• Greet our guest ENTHUSIASTICALLY
• Explain the Active Entertainment Center floor and patron policies
• Handle and enforce waiver policies
• Perform all other related duties as assigned
• Support the safety of all members, guests and employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed