Floating Universal Banker for Havre de Grace and surrounding area

M&T Bank • Havre de Grace, MD

114d • $19 - $30 • Onsite

About The Position

The Floating Universal Banker specializes in enhancing the branch customer experience through sales, service, and digital engagement for both Consumer and Business Banking customers. This role supports daily operations of the branch as a Teller and meets customer service and sales needs as required. The banker will hold customer appointments, both scheduled and walk-in, to identify customer needs and refer complex inquiries to the appropriate team member. The position requires frequent travel to different branches within a designated area to assist branch staff as needed.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience.
• Ability to travel between branches as needed.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with a diverse range of customers.
• Ability to handle difficult customer conversations effectively.
• Well-organized with proven time management skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.

Nice To Haves

• Bilingual based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations based on their needs.
• Engage customers in various ways to encourage the use of digital banking capabilities.
• Explain criteria for loan application decisions.
• Complete servicing-related responsibilities for Consumer and Business Banking customer relationships.
• Follow the Bank's sales process and provide customer-focused advice.
• Proactively reach out to customers to retain and expand banking relationships.
• Adhere to customer service standards and deliver solutions that meet customer needs.
• Engage in lobby management, greeting customers and addressing their banking needs.
• Introduce appropriate banking partners for product solutions.
• Assist with AML, BSA, and KYC processes.
• Identify and escalate suspected fraud cases.
• Resolve and log customer complaints accurately.
• Review and help resolve customer overdrafts.
• Complete customer transactions and related operational activities.
• Adhere to compliance and operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and implement audit points.
• Meet registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Benefits

• Competitive hourly pay range of $19.00 - $30.92.
• Opportunities for career advancement.
• Comprehensive training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED