Floating Sales and Service Manager

Penn Community Bank•Bristol, PA

59d

About The Position

To promote a positive image of the Bank through sale of appropriate products and services while performing transactions necessary to meet customer needs. Responsible for serving the bank's customers from the teller line by processing a variety of transactions while following all operational guidelines.

Requirements

High School diploma or equivalent required; Associates or Bachelor's degree preferred
Previous banking or relevant work history and supervisory experience preferred
Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
Thorough knowledge of Bank products and services
Excellent customer service skills
Demonstrated verbal and written communication skills
Ability to interact well with Team members and customers
Good Supervisory and coaching skills
Strong attention to detail and accuracy
Basic computer skills
Ability to multi-task and remain organized
Ability to achieve sales goals through relationship-based selling techniques
NMLS required
Ability to use sound judgment when making decisions on behalf of the Bank

Responsibilities

Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
Leads and coaches team members to best in class internal and external customer service.
Proactively seek to bring in external business via disciplined calling and sales efforts.
Participate in the development and management of sales activities and processes for the branch.
Be an ambassador of technology by utilizing the customer relationship management platform.
Act as a product/services referral source for various bank departments including loans, trust and investments.
Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Perform other tasks as may be assigned by management.
Comply with all applicable regulations and Bank policies regarding employment and employment law.
Participate in annual compliance and other job-related training.
Comply with applicable bank regulations, Bank policies and procedures.
Comply with Bank's internal privacy and ethics standards.