Floating Relationship Banker

NBKC BANK • Kansas City, MO

55d • Onsite

About The Position

As a Floating Relationship Banker, you will operate a cash drawer, handle transactions, and open and process new accounts. This position will combine banking knowledge and stellar customer service.

Location: This position is @Office and requires working 100% onsite from our Kansas City, office. The Floating Relationship Banker will provide coverage and support across all Kansas City–area nbkc bank branches and will rotate between locations as business needs require.

Requirements

• High school diploma or GED required
• 1+ years of previous banking or consultative sales experience with a strong sales background in achieving goals.
• Excellent customer service skills
• Strong knowledge of Microsoft Office applications

Nice To Haves

• Knowledge of retail products/services and bank regulations/compliance, preferred
• Ability to identify customer needs
• Strong number orientation and accuracy with detail orientation
• Ability to perform essential functions of the job with or without accommodation
• Must have excellent verbal and written business communication skills
• Must have solid computer skills

Responsibilities

• Opens and processes new deposit accounts and provides information on bank products and services.
• Actively sells, cross sells and refers bank products and services to both new and existing customers to meet individual, branch and bank goals either in person, over the phone, or through electronic means.
• Actively identifies customer’s current and future financial needs by deepening customer relationships, having a strong knowledge of bank products/services as well as involvement in the community as a representative of the bank.
• Ensures that the highest levels of customer service are provided by promptly greeting and responding to the needs of customers, whether that be in person, over the phone, or through electronic means.
• Identifies, researches and resolves both simple and complex customer service issues and inquiries.
• Operates a cash drawer on a consistent basis. Efficiently and accurately processes transactions (deposits, withdrawals, payments, etc.) while maintaining an accurate cash balance and an accurate record of all transactions. Cashes checks within assigned limits.
• Balances cash drawer and prepares settlements of cash and proof transactions. Issues money orders, cashiers and travelers’ checks, and gift cards. Follows and understands the daily scanning process of all transactions and deadlines.
• Follows all applicable procedural and regulatory rules and guidelines.
• Stays abreast of any new regulations or required training affecting the Relationship Banker role.
• Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
• Must be willing to work at any of the branch locations as needed within the nbkc network.
• Performs other duties and projects as assigned.
• Follows all applicable laws and regulations.

Benefits

• Multiple comprehensive health plans (HSA, FSA, PPO your choice!)
• 4 weeks PTO + 12 paid holidays + your birthday off + 8 volunteer hours/year
• 401k with immediate vesting and generous company match
• Paid parental leave
• Access to behavioral health advocates and an Employee Assistance Program (EAP)
• Wellness perks, reimbursement programs, and on-site gym at 8320 Ward Parkway Headquarters
• Work-life integration with flexible schedules
• Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees