Floating Property Manager

Avenue5 Residential•Phoenix, AZ

10h

About The Position

The property manager is responsible for the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. This position also creates a positive experience for the residents, associates, and clients. The role involves managing day-to-day operations, resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards. The manager is also responsible for meeting client expectations, providing excellent customer service, recruiting, interviewing, providing corrective feedback, and hiring. They are expected to lead and communicate a shared vision, provide coaching and development, execute strategic marketing plans, understand operations guidelines, respond to resident complaints, and serve as a liaison between residents, the corporate office, and common area maintenance. Additionally, the role includes maintaining professional and technical knowledge, organizing and implementing site natural disaster and emergency evacuation plans, and managing property and associate safety records, property loss claims, and risk management initiatives.

Requirements

High school diploma is required
Two to three years of experience in property management is required
One to two years of direct management experience is required
Knowledge of resident rental lifecycle activities is required
Very strong organizational and time-management skills
Strong interpersonal skills to effectively and sensitively communicate with all levels of management
Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Sensitivity to confidential matters is required
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Ability to relay technical concerns with adequate detail, quickly and accurately
Capability to read, write, comprehend, and converse in English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Excellent customer service and interpersonal skills with the ability to relate to others
Ability to cope with and defuse situations involving angry or difficult people
Must maintain a valid driver’s license, clean driving record, and current auto insurance is required

Nice To Haves

Bachelor’s degree is preferred
Real estate license is preferred or may be required in some locations
Knowledge of Salesforce.com is preferred
Prior experience in Yardi Voyager or another equivalent system is preferred

Responsibilities

Responsible for the overall operations of the property
Ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting
Creating a positive experience for the residents, associates, and clients
Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards
Responsible for meeting client expectations and providing an excellent customer service experience
Responsible for recruiting, interviewing, corrective feedback, and hiring
Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Responsible for executing the strategic marketing plan to attract and retain residents
Understand the operations guidelines established within the property management agreement
Respond to resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Organize and implement site natural disaster and emergency evacuation plans
Manage the property and associate safety records, property loss claims, and risk management initiatives
Other duties as assigned