Floating Property Manager

Charities Housing•San Jose, CA

2d•$70,000 - $78,000

About The Position

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families, and those in our community with special needs. For over 30 years, through service- enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse, and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship, and training are priorities for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments. This position offers a 4% of annual salary sign-on bonus for new hires! The Floating Property Manager is responsible for providing on-site property management coverage across the Agency's housing portfolio when permanent managers are absent or positions are vacant. The Floating Property Manager is responsible for overseeing the daily operations of assigned sites, ensuring compliance with Agency policies, procedures, state and federal housing requirements, and other property program specific regulations. This role requires maintaining a supportive and professional environment for residents, overseeing timely submission and completion of maintenance work orders, managing occupancy levels, processing tenant certifications, collecting and accurately recording rent and subsidy payments; and coordinating all other aspects of daily site operations.

Requirements

Associate's degree in related field or High School Diploma with three years of relevant experience in property management.
Intermediate proficiency in Microsoft Excel, including creating and maintaining complex spreadsheets, using formulas, data validation, conditional formatting, and generating reports for analysis and decision-making.
Must relate well to residents, staff, service providers, and vendors.
Must be mature and responsible, flexible in attitude and work schedule.
Established background to indicate an ability to make decisions, accept training, and develop new skills.
Ability to keep accurate records, demonstrate leadership qualities, and interact professionally in all situations.
Self-motivated, cooperative, personable, and empathetic to human needs.
Minimum of three years' experience, with Tax Credit, HUD Project Based Vouchers, and communities with multiple regulatory overlays required.
Strong written and verbal communication skills, with particular emphasis on clear and professional written correspondence with tenants, vendors, and outside partner agencies.
Ability to work well under pressure, stay organized and ensure multiple deadlines are met.
In-depth knowledge of affordable housing rules, regulations, and compliance requirements.
Ability to effectively lease units, including marketing vacancies, ensuring program eligibility, explaining lease terms, and guiding prospective residents through the application and move-in process.
Demonstrate integrity, reliability, and professionalism.
Ability to manage multiple projects independently and prioritize effectively

Nice To Haves

Past experience leading lease-ups strongly preferred.

Responsibilities

Supervises junior staff on site, including temporary personnel and desk clerks.
Manages vendor scheduling and ensures work is completed as approved.
Ensures all vacant units are turned over to the Agency's standards and within the required unit turn time.
Assigns and monitor works orders for timely and proper completion.
Ensure and adheres to building, municipal and fire codes.
Adheres to the after-hours emergency protocol for the assigned site which includes c arrying after-hours emergency phone and addressing after hours emergency accordingly.
Walks property daily to ensure curb appeal standards are met and any readily apparent maintenance issues are assigned to a work order promptly.
Maintains occupancy per Agency policy.
Works with assigned Regional Manager to market vacancies, including preparing advertisements in compliance with State, Federal, and Local requirements.
Reviews rental applications, conducts housing interviews, compiles and prepares error-free files for compliance approval.
Walks vacant units daily to ensure they are rent ready.
Shows rent ready units to prospects.
Completes move-ins in accordance with the property's program compliance and CA law requirements.
Attends and participates in Agency-related meetings, regulatory inspections, and site activities.
Promotes an enjoyable community for residents.
Responds to complaints in a timely, efficient, and courteous manner.
Manages resident evictions when necessary.
Enforces property rules and regulations consistently.
Conducts recertification interviews, prepares files, and ensures timely and accurate completion.
Collaborates with onsite service providers to support resident needs.
Complete Monthly Aged Receivable, Daily Property Walk Checklist and other required reporting for assigned sites by due dates.
Prepares itemized Disposition of Security Deposits in compliance with legal requirements.
Balances and maintains petty cash per Agency policy.
Maintains compliance with budgets under assigned Regional Manager oversight.
Establishes and manages resident repayment contracts.
Ensures compliance with Agency accounting and reporting procedures.
Interacts with resident services to resolve tenant issues.
Ensures staff conduct is professional and aligned with Agency standards.
Works under the direction of different Regional Portfolio Managers, depending on property assignment.
Communicates site-specific needs and provides status updates to the appropriate Regional Manager.
Maintains flexibility to adapt to different leadership styles, site cultures, and compliance requirements.
Maintains and updates a shared calendar of assigned work sites, including coverage dates, inspections, and compliance deadlines.
Coordinates with Regional Portfolio Managers to ensure site coverage is efficient.
Provides calendar updates to the Director of Property Operations and Regional Portfolio Managers on a regular basis.