Floating Patient Relations Specialist- White, Greer and Maggard

Talent For Dental•Lexington, KY

2d•$19•Onsite

About The Position

The Opportunity White Greer & Maggard - Various Office Locations Immediate Opening: Floating Patient Relations Specialist 4 days a week, 7:30 AM - 5:30 PM with rotating days off Location: Various Offices Pay Range : $18.50 (based on experience) Are you ready to embark on an exciting journey with us? We are on the lookout for a vibrant and enthusiastic Floating Patient Relations Specialist to be the face of our offices. If you love meeting new people, traveling to different locations, and making a positive impact, this role is perfect for you!

Requirements

People Person: Excellent communication and interpersonal skills.
Travel Enthusiast: Willingness to travel between multiple office locations.
Detail-Oriented: Strong organizational skills and attention to detail.
High school diploma/GED
Must be available 4 days a week, 7:30 AM - 5:30 PM with rotating days off

Nice To Haves

Experienced: Previous experience in a similar role is a plus!
At least 1 year of experience preferred, but not mandatory

Responsibilities

Patient Experience & Reception Greeting & Check-In: Warmly welcome patients/parents, confirm identity, appointment type, and intake documents; ensure minors are accompanied by a guardian when required.
Waiting Room Management: Maintain a tidy, calming environment; monitor wait times; proactively communicate delays.
Check-Out: Confirm next steps, schedule follow-ups, collect payments, provide receipts, and answer questions.
Service Recovery: De-escalate concerns, document complaints, and route issues to the appropriate team member (doctor, office manager).
Scheduling & Calendar Management Appointment Setting: New patient exams, records (photos, scans, X-rays), consults, banding/debonding, adjustments, emergency visits.
Template Control: Maintain provider/assistant schedules, chair time templates, appointment types, and durations.
Recall/Continuity: Manage observation/recall lists for growth-and-development or retention checks.
Confirmation & Reminders: Call/text/email confirmations; minimize no-shows; reschedule ASAP when cancellations occur.
Waitlist & Priority: Maintain a waitlist and slot urgent needs (e.g., broken bracket/wire poking).
Insurance & Financial Coordination Eligibility & Verification: Confirm orthodontic benefits, lifetime maximums, coverage percentages, and limitations before consult.
Patient Financials: Present payment options, set up auto-pay, manage payment plans and financing (e.g., CareCredit), and collect copays/down payments.
AR Management: Post payments, reconcile, follow up on past-due balances, send statements.
Documentation: Maintain accurate ledger notes; log communications Communication & Patient Messaging Inbound Calls/Emails/Texts: Triage inquiries (emergencies vs routine), provide instructions (e.g., wax for irritation), transfer appropriately.
Outbound Communication: Appointment reminders, balance notifications, recall/retention follow-ups, satisfaction check-ins post-debond.
Professional Tone & Scripts: Use consistent, empathetic language; maintain brand standards.
Documentation: Log all significant communications in the patient's record.