FLOATING PATIENT FOOD SERVICES COORDINATOR- KANSAS CITY, MO

Compass Group • Maryland Heights, MO

109d

About The Position

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's 'Top 100 Best Places to Work in Healthcare' for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. The floating Patient Services Coordinator oversees the daily operations of the patient services department, ensuring the delivery of high-quality care and administrative support. This role involves supervising staff, resolving patient concerns, coordinating with clinical teams, and maintaining compliance with healthcare regulations. This role will support the following hospitals: Research Centerpoint, Overland Park, Menorah and Lee's Summit.

Requirements

• Strong knowledge of healthcare regulations and patient care standards.
• Excellent communication, leadership, and conflict resolution skills.

Responsibilities

• Supervise and coordinate daily activities of the patient services team.
• Ensure smooth patient admissions, discharges, and transfers.
• Monitor patient satisfaction and implement service improvements.
• Hire, train, and evaluate patient services staff.
• Conduct regular team meetings and provide ongoing coaching.
• Develop staff schedules and manage coverage for all shifts.
• Address and resolve patient complaints and concerns promptly.
• Serve as a liaison between patients, families, and hospital departments.
• Promote a patient-centered culture focused on empathy and responsiveness.
• Ensure adherence to hospital policies and healthcare regulations.
• Maintain accurate records and generate reports on patient services.
• Participate in audits and implement corrective actions as needed.
• Work closely with clinical and administrative teams to coordinate care.
• Support strategic initiatives to enhance patient experience.
• Participate in cross-functional committees and improvement projects.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees