EdiFi Credit Union Seeking a Floating Member Service Representative II
About The Position
EDIFI Federal Credit Union is Seeking a Floating Member Service Representative II for Our Browns Mills, NJ Branch Office. EDIFI Credit Union is seeking honest, friendly, conscientious, and qualified individuals to assist our diverse membership with a variety of financial transactions, answer account inquiries, and promote our full range of financial products and services. Our Member Service Representatives are valued here at EDIFI as the face of the credit union. About EDIFI Federal Credit Union EDIFI Credit Union is a not-for-profit, cooperative financial institution headquartered in Willingboro, New Jersey. EDIFI is one of the largest credit unions in the State of New Jersey. Here at EDIFI we strive to foster personalized relationships with our membership and colleagues. Our motto is "Know more. Grow more." It is EDIFI's mission "to help empower members with the financial knowledge needed to build generation wealth." As an EDIFI team member, you will be part of a community that works together to provide financial security to our credit union membership and each other. Here at EDIFI we know our employees are our greatest asset, making possible our 68 plus year legacy of outstanding service to our members. We promote a positive, supportive, rewarding, and inclusive work environment. EDIFI's set of core values are Respect, Accessibility, Integrity, Security and Exceptional Service (RAISE). If you are ready to be part of an organization that also values teamwork, honesty, and professionalism, EDIFI is the place for you. A Day in the Life of a Member Service Representative II MSR's provide service to the membership in many areas. Examples of some of the services that you will provide are; Cash Services - withdrawals, check cashing, and deposits. Inquiry Services - balance inquiries, transaction history, payroll deposits and loan inquiries. Membership - membership eligibility and benefits inquiries, open personal & business accounts. Loan Services- process loan applications, gather required documentation, and close loans in a timely manner. A professional and friendly demeanor is essential to building a positive environment for our members. You willalso be required to interact with members and fellow colleagues via email and phone for the purpose of member account research, loan processing, or other operational needs.
Requirements
- love working with the public
- professional/friendly and attentive with strong organizational and retention skills
- basic mathematical and cash handling skills with a high attention to detail
- excellent verbal and written communication skills with basic computer knowledge (e.g. Word, Excel & Outlook Email)
- able to work as team in a fast paced environment
- Rotating Saturdays are non-negotiable.
- Flexibility is a must.
- Ability to float to other branches for coverage, as needed.
Nice To Haves
- Bilingual in Spanish highly desired.
Responsibilities
- Cash Services - withdrawals, check cashing, and deposits.
- Inquiry Services - balance inquiries, transaction history, payroll deposits and loan inquiries.
- Membership - membership eligibility and benefits inquiries, open personal & business accounts.
- Loan Services- process loan applications, gather required documentation, and close loans in a timely manner.
- Interact with members and fellow colleagues via email and phone for the purpose of member account research, loan processing, or other operational needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
