Floating Manager, Car Wash Operations

Nouria•Hadley, MA

1d•$48,000 - $55,000

About The Position

Golden Nozzle Car Wash started in the 1970’s as a complement to the other motoring public businesses owned by F.L. Roberts & Company, headquartered in Springfield, MA. The name ‘Golden Nozzle’ derived from the color of the gas station pumps at F.L. Robert gas stations in Western Massachusetts. In the fall of 2016, Nouria Energy acquired F.L. Roberts & Company’s convenience stores and Golden Nozzle Car Wash locations in Massachusetts and Connecticut. As a Nouria company, Golden Nozzle Car Wash has become the gold standard for car care in the region. The chain has grown and expanded exponentially since becoming part of the Nouria family, opening and rebranding existing car wash facilities in five New England states. Golden Nozzle’s successful monthly wash membership program began in 2008. Members of the monthly wash program enjoy unlimited car washes at any Golden Nozzle locations in Massachusetts, Connecticut, Maine, New Hampshire and Rhode Island. It’s a Great Day for a Golden Nozzle Car Wash! Proper maintenance always includes the routine washing of your vehicle. Winter hazards like sand and salt need to be thoroughly washed from your vehicle’s body and undercarriage. Golden Nozzle uses only environmentally-friendly products. Nouria Energy Job Description Position: Golden Nozzle Car Wash Floating Manager Reports to: District Manager Golden Nozzle Background: Golden Nozzle Car Wash began in the 1970’s as a complement to a group of gas stations operating in Western Massachusetts. The name ‘Golden Nozzle’ derived from the color of the gas pump handles at the fueling stations. Since becoming part of the Nouria family in 2016, the chain has grown and expanded from seventeen (17) original locations to fifty (50) and counting! Golden Nozzle Car Wash continues to open and rebrand existing car wash facilities in five New England states. General Summary: A car wash floating Manager oversees 3-7 employees. The Manager is responsible for oversight and mentorship of assistants, cashiers, interior cleaning staff and detailing staff. Pay: Golden Nozzle Managers average $48,000 to 55,000 annually with wages and performance-based bonus included.

Requirements

At least 18 years old
Some management experience preferred
Valid driver’s license and your own vehicle
Comfortable using Microsoft Office (Outlook, Word, and Excel)
High School Diploma or equivalent GED required
Must be able work up to 50 hours a week, sometimes more if required
Working one day on the weekend is required.
Flexible availability to cover shifts at a car wash when needed.
Open availability subject to the needs of Nouria / Golden Nozzle
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
Ability to lift, carry, and hold up to 50 lbs.
Able to work outside in temperatures ranging from -10 to 100 degrees

Responsibilities

Can work at any car wash in the district managers area they report to.
Able to cover any location for an indefinite amount of time.
Responsible for the training, education, and success of all employees at the site
Provide a great customer service experience by being gung-ho, smiling, and having a positive attitude
Be able to recite the sales model to sell unlimited wash passes to customers
Assist maintenance team with repairs within own capabilities
Keep the location clean inside and out. For example. Tunnel: Pits/trench cleaned monthly, tunnel walls, equipment, windows, and floor cleaned. Vacuum area: The whole lot should be trash free and swept throughout the day along with the trash being emptied. The entire location should be kept clean and organized throughout the day.
Interview and onboard any new job candidates
Respond to all customer service issues in a timely manner.
Keep track of overages/shortages and any overages or shortages of more than $10 any day needs to be reported to your district manager
Process the daily paperwork and money every day worked. Along with scanning it into the corporate office to be processed
Be able to work with DRB and our IT department to solve any issues with the DRB POS system.
Must be a self-starter, able to do all the above without having to be told to or followed up by a district manager
Monitor the use of chemicals
Team player, committed to working in a collaborative, team environment
Be able to earn the trust of staff and customers
90% of the day is working online and processing cars with the crew. 10% of the day is working on paperwork, deposits & taking care of customer issues in the manager’s office.
Be available to take phone calls on off times to answer any questions by the staff or the district manager
Be able to perform any other job duties as required.