Floating Leasing Specialist - Snohomish County

HNN Communities•Everett, WA

18d•$22 - $25

About The Position

The Floating File Specialist role requires flexibility to work across multiple communities in a floating capacity to support the operational and compliance performance of the Company. This position is responsible for assisting in the day-to-day operations of the assigned community and supporting the Portfolio Manager to ensure optimum performance of the community in areas including leasing and marketing, compliance, accounting, and resident satisfaction. The Floating File Specialist is responsible for preparing, documenting, and submitting all assigned community files to regulatory requirements and company standards to compliance.

Requirements

Minimum 1 year of sales, customer service, or hospitality experience.
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Nice To Haves

Previous multifamily leasing experience preferred.

Responsibilities

Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
Accurately record all traffic information daily.
Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
Participate in the success of all resident events, community programing and local/non-profit programs.
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
Follow the community’s established policies related to concessions, specials, and all other marketing programs.
Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
Work effectively with Resident Relations to deescalate and resolve concerns.
Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Maintain the healthy, safe, and presentable condition of the physical asset(s).
Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
Provide excellent customer service to all residents, prospects, and guests.
Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
Work collaboratively and respectfully with peers, other team members and departments.

Benefits

Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.