Floating Leasing Specialist

Shea Properties•Aliso Viejo, CA

9d•$20•Onsite

About The Position

The Floating Leasing Specialist is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Floating Leasing Specialist works in conjunction with the property management team that they are assigned to on a daily basis to achieve the leasing goals established for the property as well as the goals of Shea Properties. The Floating Leasing Specialist will be required to assist on various properties in the region as needed. The Floating Leasing Specialist, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Requirements

Effective written and verbal communication
Six months sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.
Familiar with Microsoft Office products (Word/Excel/Outlook)
Basic math skills
Time management and organization skills
High School diploma or equivalent required
Must be able and willing to travel, if needed, 10-25% of the time.
Must have reliable transportation to work at different locations based on assignment for the day.

Nice To Haves

Apartment leasing experience preferred
Yardi preferred
College degree or some college preferred

Responsibilities

Participates in lineup every morning.
Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day.
Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.
Answers telephone and email leads by responding to leasing inquiries.
Responds to all Vaultware, PopCard and internet leads on a daily basis.
Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.
Must follow Yieldstar pricing procedures as directed by supervisor.
Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.
Leases apartments by actively marketing and promoting the apartment community.
Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.
Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.
Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.
Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.
Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.
Works with the team assigned to ensures all information is input into Yardi by the close of each business day.
Champions their individual Leasing Fundamentals process.
Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.
Provides customer service per Shea core values and customer care service standards.
Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.