Floating Leasing Consultant

Avenue5 Residential•Portland, OR

1d•Onsite

About The Position

The Floating Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves direct interaction with prospective and current residents to achieve maximum occupancy, ensure resident retention, and maintain client satisfaction. The consultant must demonstrate empathy and respect, focusing on the needs of others by listening and understanding. A key aspect of the position is ensuring excellent customer service to promote a quality living experience for all residents.

Requirements

High school diploma is required
Excellent customer service and interpersonal skills with the ability to relate to others
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management
Sensitivity to confidential matters is required
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Ability to relay technical concerns with adequate detail, quickly and accurately
Capability to read, write, comprehend, and converse in English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Strong organizational and time-management skills
Ability to cope with and defuse situations involving angry or difficult people
Must maintain a valid driver’s license, clean driving record and current auto insurance is required
Must comply with all safety requirements
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Nice To Haves

Minimum of one year of previous sales experience is preferred
One year of previous residential leasing experience is preferred
Prior experience in Yardi Voyager or another equivalent system is preferred

Responsibilities

Coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals
Interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction
Ensuring excellent customer service to prospective and current residents and promoting a quality living experience for all
Generating and handling traffic
Qualifying prospective residents
Leasing apartments
Preparing lease documentation
Completing move-in paperwork and processes
Ensuring model apartments are in touring condition
Orienting prospective and current residents to the property
Processing renewal paperwork and ensuring documentation is delivered to current residents on a monthly basis
Maintaining accurate and detailed records of traffic activity by entering applicable information into the computer
Following up with all prospective residents via phone, mail or email
Converting phone traffic into scheduled appointments with prospective residents in order to tour the property
Inspecting apartments prior to resident move-ins and ensuring apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
Creating and maintaining confidential resident files, which include reviewing move-in paperwork with new residents
Completing weekly leasing reports in accurate and timely fashion
Ensuring all open and close procedures are completed daily
Assisting with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately
Responsible for shopping competitive properties
Inspecting buildings and grounds to ensure safety and cleanliness, and alerting maintenance to items that need to be repaired
Assisting with processing work order requests for residents and ensuring work is completed in a timely manner
Supporting management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed
Assisting with planning and implementing resident activities in order to increase resident retention (as needed)
Complying with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
Performing other duties as assigned