Floating Leasing and Occupancy Specialist (Curtis Apartments)

WinnCompanies•Worcester, MA

1d•$19 - $24

About The Position

WinnCompanies is looking for a Floating Leasing and Occupancy Specialist to join our team at Curtis Apartments Phase I, a LIHTC residential community with up to 250 units located in Worcester, MA. In this role, you will perform day-to-day leasing and marketing activities across multiple residential properties. This floating role supports leasing efforts through apartment tours, application processing, move-ins, and lease renewals, while delivering exceptional service to prospects, residents, and site teams. The Floating Leasing and Occupancy Specialist must communicate effectively both verbally and in writing, proactively reaching out to both future and current residents to ensure excellent communication and identify needs. The role also requires timely responsiveness to leads and inquiries by utilizing leasing platforms and communication tools. This position plays a key part in maintaining budgeted occupancy at the highest attainable rents and contributes to the overall success of each property through flexible support, strong communication, and a proactive approach to leasing. Please note that the pay range for this position is $18.75 to $24.00 per hour. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Additionally, the selected candidate will typically work: Monday through Friday, from 8:00 AM to 5:00 PM.

Requirements

High school diploma or GED equivalent.
2-5 years of experience in leasing.
A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Specialist in Housing Credit Management (SHCM) certification.
Experience with Microsoft Office applications.
Strong written and verbal communication skills.
Excellent customer service skills.
Ability to multi-task and work in a fast-paced environment.
Superb attention to detail.

Nice To Haves

Associate’s degree
Experience with Yardi or RealPage property management software.
Bilingual in English and Spanish.
NALP certification.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic and property tours. Lease apartments, qualify prospects, follow up on prospect leads, prepare lease documentation, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests. May assist with the planning and facilitation of property events.
May assist on-site management with ensuring that all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
Maintain relationships with area businesses, employers, and real estate brokers to generate new business, while remaining current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics
During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval.
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
Remain up to date with federal, state, and other regulatory requirements and programs.

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families