Floating General Manager #9117

Devon Self Storage • Memphis, TN

7d • Onsite

About The Position

Come join our family at Devon Self Storage! At Devon Self Storage, you get the best of both worlds: a customer-focused role with real career growth, minus the long retail nights and unpredictable schedules. Here, we believe in taking care of our people, promoting from within and creating long-term careers not just jobs.We currently have an exciting opportunity for a Full-Time General Manager based in our store located at (3577 New Getwell Rd, Memphis, TN 38118). The position will also require you to cover any other site in the Memphis, TN Market. As a General Manager you’ll be the face of the store and the engine behind the store’s success. You’ll lead daily operations, drive sales growth, create amazing customer experience and mentor your team. This role is ideal for someone who is passionate about customer service, energized by sales, enthusiastic about leadership, and eager to keep learning. If that sounds like you, we want to hear from you! At Devon Self Storage, you will: Lead The Business Oversee daily store operations, including opening, closing and securing the facility. Drive sales performance through rentals, protection plans, and other merchandise! Maintain compliance, safety standards and operational excellence. Resolve customer escalations in a professional, efficiently and in a timely manner. Serve & Support Customers Build and maintain long-lasting customer relationships by helping customers find the right storage solutions. Deliver a personalized, high-touch customer experience. Process payments, balance receipts & complete bank deposit drops. Coach & Develop Coach, train and mentor your property’s Assistant General ManagerHelp your team to meet or exceed key performance indicators (KPIs). Train staff on compliance, safety policies and procedures. Own the details Ensure products are ordered, received, stocked, priced and displayed in a timely and efficient manner Partner with the auction vendor and Regional Director throughout the complete auction process—from notices and collections to buyer payouts and preparing units for new tenants. Property & Facility Requirements Physical requirements include daily property walkthroughs to conduct safety inspections, lock checks, cleaning the units andOpen and close storage doors as well as completing tasks that require lifting 30+ lbs Perform light maintenance includes mopping, sweeping, changing light bulbs, cleaning bathrooms and other lite maintenance and landscaping duties.

Requirements

• High School Diploma or Equivalent
• Ability to lift 30+ lbs.
• Strong customer service skills and communication required.
• Proven ability to work independently when needed and follow through on assignments
• Valid driver’s license and insurance with access to reliable transportation used during the workday to travel to vendors and/or other worksites.
• Strong ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of Microsoft Office software, including Word, Excel & Outlook.
• Ability to regularly perform indoors and outdoors with exposure to adverse environmental conditions, weather, noise extremes and chemical, debris and traffic hazards.

Responsibilities

• Oversee daily store operations, including opening, closing and securing the facility.
• Drive sales performance through rentals, protection plans, and other merchandise!
• Maintain compliance, safety standards and operational excellence.
• Resolve customer escalations in a professional, efficiently and in a timely manner.
• Build and maintain long-lasting customer relationships by helping customers find the right storage solutions.
• Deliver a personalized, high-touch customer experience.
• Process payments, balance receipts & complete bank deposit drops.
• Coach, train and mentor your property’s Assistant General ManagerHelp your team to meet or exceed key performance indicators (KPIs).
• Train staff on compliance, safety policies and procedures.
• Ensure products are ordered, received, stocked, priced and displayed in a timely and efficient manner
• Partner with the auction vendor and Regional Director throughout the complete auction process—from notices and collections to buyer payouts and preparing units for new tenants.
• Physical requirements include daily property walkthroughs to conduct safety inspections, lock checks, cleaning the units andOpen and close storage doors as well as completing tasks that require lifting 30+ lbs
• Perform light maintenance includes mopping, sweeping, changing light bulbs, cleaning bathrooms and other lite maintenance and landscaping duties.

Benefits

• Full-time in-store position
• Availability Monday-Saturdays with a flexible schedule
• Competitive hourly pay & uncapped MONTHLY performance-based bonus.
• Growth opportunities
• A schedule that operates outside of traditional retail hours Which means no late nights or super early mornings.
• A role that supports work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED