Floating FSR - Delray

South State Bank•Delray Beach, FL

54d

About The Position

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work. SUMMARY/OBJECTIVES It is the responsibility of the Floating FSR to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

Requirements

High School Diploma or equivalent
18 months or less experience Customer Service/Sales experience
Good PC skills
Strong organizational skills
ability to read, write and speak English
ability to analyze and solve problems

Nice To Haves

Previous banking experience preferred

Responsibilities

Performs all functions of Personal Banker
Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits.
Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
Is knowledgeable of financial services offered by the bank.
Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
Presents a neat and professional personal appearance, in accordance with bank policy.
Maintains a neat, orderly and attractive work area. Desk should be maintained at the uniform standard
Assesses and effectively manages all risks associated with job function within SSB compliance and regulations. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
May include other branch responsibilities such as approving teller transactions and signing off on checks
Accepts other duties as assigned.