Floating FSR - San Marco, Jacksonville

About the position

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work. The Floating FSR is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position.

Responsibilities

• Performs all functions of Personal Banker.
• Identifies customer needs and expectations by listening for clues and through meaningful conversations.
• Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Opens new deposit accounts and understands the financial services offered by the bank.
• Handles services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Customer Service Standards.
• Explains policies and procedures as necessary.
• Resolves customer problems and complaints with courtesy and discretion.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer's time and business.
• Follows the branch's security and audit procedures.
• Assures that branch records, reports, and other correspondence are correct and timely.
• Presents a neat and professional personal appearance.
• Maintains a neat, orderly, and attractive work area.
• Assesses and effectively manages all risks associated with job function within SSB compliance and regulations.
• Develops a strong understanding of customer-facing technology.

Requirements

• High School Diploma or equivalent.
• 18 months or less experience in Customer Service/Sales.
• Previous banking experience preferred.
• Good PC skills.
• Strong organizational skills.
• Ability to read, write, and speak English.
• Ability to analyze and solve problems.