Floating Customer Service Representative - Randolph, VT
About The Position
Bar Harbor Bank & Trust is seeking to fill a full time Floating Customer Service Representative role for our Randolph, Vermont branch, while also covering all of our Vermont branches and West Lebanon, Hanover, Lebanon, and Enfield, New Hampshire locations. This position is Full time, 40 hours per week. As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current opening for a Floating Customer Service Representative. In a Customer Service Representative role, you can expect to: Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services. Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank. Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans. Build trusting relationships with individuals in the communities we serve. Be an active participant in, and advocate for, community growth and prosperity. Process transactions for customers in a prompt, efficient, courteous and professional manner. Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries. This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening.
Requirements
- An interest and experience in customer service
- A working knowledge of Windows
Responsibilities
- Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
- Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
- Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
- Build trusting relationships with individuals in the communities we serve.
- Be an active participant in, and advocate for, community growth and prosperity.
- Process transactions for customers in a prompt, efficient, courteous and professional manner.
- Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
- Obtaining general banking knowledge and mastering routine transactions, to include account opening.
Benefits
- competitive pay
- referral incentives
- an employee stock purchase plan
- medical/dental/vision/life insurance plans
- paid holidays
- 401(k) plan
- paid vacation and sick time
- a wellness program
- continuing education benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
