Floating Customer Service Representative - Central Market Area

Penn Community Bank•Doylestown, PA

120d

About The Position

Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering. Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests. Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts. Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels. Provide outstanding customer service while exhibiting a professional demeanor at all times. Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Perform related duties as required. Skills and Competencies Knowledge of Bank products and services Excellent customer service and communication skills Ability to interact well with Team Members and customers Strong in attention to details and accuracy Basic computer skills Ability to multi-task and remain organized Education High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred Penn community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thank you for your interest in joining the Penn Community Bank Team! Penn Community Bank holds $3 billion in assets, employs more than 300 people, and offers banking and lending services at financial centers throughout southeastern Pennsylvania. As an independent, mutual financial institution, Penn Community Bank is not publicly traded and operates with its long-term mission in mind: to help businesses grow and prosper, to provide financial resources to individuals and families throughout their lifetimes, to strengthen the local economy, and to partner with local organizations to act as a catalyst for positive growth in every market it serves.

Requirements

Knowledge of Bank products and services
Excellent customer service and communication skills
Ability to interact well with Team Members and customers
Strong in attention to details and accuracy
Basic computer skills
Ability to multi-task and remain organized
High School diploma or equivalent required

Nice To Haves

Associate’s or Bachelor’s degree preferred
Previous banking experience preferred

Responsibilities

Process customer transactions accurately and efficiently
Perform customer requested account maintenance
Assist customers with complex customer service issues and questions
Promote a positive image of the Bank
Open personal and business accounts
Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
Organize work to facilitate a timely and accurate balancing of transactions
Provide outstanding customer service
Utilize the customer relationship management system to document customer conversations and send referrals to other departments
Perform related duties as required