Floating Concierge

Dweck Properties•Arlington, VA

About The Position

As our Floating Concierge, you will work at different Dweck communities throughout the DC Metro region. The benefit of floating is that you'll learn the portfolio and its great exposure. Each property is different and has a cool story. Another cool thing about floating is that you set your own schedule by picking up different shifts (day, evening or overnight) any day of the week. Although, you must work a minimum of three shifts a month. You’ll be the first person people see as they walk into the building and the first voice they hear when they call in. You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones. Oh, no. You'll be the go-to person for everyone in the building. You'll handle resident requests, log packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team. You're the glue that keeps the community together.

Requirements

It is required to attend Dweck's New Hire Orientation which is held on a Tuesday. Orientation is a full paid day, 9am-5pm, at our Headquarters office in DC. By accepting our offer of employment, you are agreeing to attending orientation. This will allow us to meet and get to know each other while you enjoy a fun day learning about our values, culture, and company excitement!
Experience in a customer service role like in hospitality, retail, or property management. But if you don't have experience in any, no worries, we'd love to train you.
The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.

Responsibilities

greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction. Answer incoming calls to find out how you can help and transfer them to the person who can better help them.
receive incoming mail and packages. This can be a lot to source through especially around holiday season. Log packages and give to resident at the desk or drop-off to resident's door upon request. Conduct package audits to ensure delivery and improve efficiency of package handling.
assist residents with emergencies, requests, or concerns. An example of an emergency may be assisting residents who are locked out of their apartment. Examples of a request may be to help make reservations at a restaurant, reserve the clubroom, or provide a guest parking pass. Examples of a concern may be noise complaint or unkind neighbor behavior.
respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure its handled right away. After the request has been taken care of, follow up with resident to make sure they are happy.
plan resident social events. Follow a theme of the month or plan something entertaining. Our resident events are fun and create a sense of community. This is where residents and team members get to know each other better.
assist the office team with administrative tasks. This is a great learning opportunity if you aspire to become a leasing consultant.