Floating Assistant Manager

Housing Works • New York, NY

9d • $19 - $22

About The Position

The Thrift Shop Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. Our ideal Assistant Manager is - first and foremost - an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values. The Assistant Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Requirements

• High School Diploma or GED required, and at least one year of work experience.
• Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops.
• Excellent communication skills (both verbal and written). interpersonal and team-oriented skills.
• Self-starting, self-motivating, solutions-oriented mindset.
• Commitment to excellent customer service

Responsibilities

• Develop strategic and operational objectives for self and others to ensure work is completed efficiently. Adjust plan accordingly and celebrate success with the team.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Work with the Store Manager to recruit, interview, hire, and train all associates.
• Conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
• Ensure store is merchandised in accordance with Housing Works standards.
• Encourage teamwork and foster creativity.
• Recognize talent and help to develop individuals for advancement within the organization.
• Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
• Understand and fully implement Housing Works' customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees