Planet Fitness - Floating Assistant General Manager - Penn Hills Area
About The Position
As an integral member of our team, the Floating Assistant Manager will be responsible for assisting in the oversight of their region’s club operations to ensure an exceptional “Judgement Free” member experience. This position will report directly to the Area Director and will work closely with Area Leadership to build a positive and enthusiastic team atmosphere as well as a financially successful club. Area Director will create schedules for floating AGM two weeks in advance, based on business needs. However, floating AGM will need to have flexibility to make adjustments to meet club staffing requirements. This may include covering overnight and weekend shifts.
Requirements
- Must be 18 year of age or older and have a high school diploma/GED equivalent required
Responsibilities
- Closely work with Area Director to determine which club in the region requires their assistance on a day to day basis.
- Must be able to travel to a majority of clubs within the region in which they are hired.
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Overnight Lead and Trainers.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
- Ensure staff is providing exceptional customer service at all times.
- Assist in resolving or escalating employee issues or concerns.
- Assist in administration and processing of all weekly employee payroll as needed.
- Provide backup support as needed for any employee who is absent.
- Lead by example with involvement in all front desk related activities.
- Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
- Facilitate all member requests and help to resolve any member issues and questions.
- Assist in overseeing cleanliness and maintenance of the club.
- Keep the front desk area and lobby clean and orderly.
- Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
- Assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Club Manager and Facilities Maintenance team in a timely manner.
- Assist in ordering of supplies using the specific budget based on club requirements.
- Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
- Make daily bank deposits as needed.
- Other duties as assigned based on club needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
