Floater Valet Attendant + Shuttle Driver, Full Time $24/hr + Tips (Bay Area, CA)

ALL ABOUT PARKING INC•San Mateo, CA

2d•$24 - $25•Onsite

About The Position

All About Parking Inc. is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, or national origin. All employees are subject to the successful completion of a background check. Summary of Position: The primary responsibility of the Floater Attendant is to provide client-facing support for valet parking, Electric Vehicles (EVs) management, fill in shifts when needed (call-outs), and driving operations, which includes greeting incoming and outgoing customers, parking and retrieving customer vehicles, answering customer questions in a professional, welcoming manner, and driving other employees and guests to and from designated areas. Additional duties could include providing directions on available parking, assisting in providing traffic control, performing key audits, and completing and distributing reports.

Requirements

Must be at least 19 years of age
Must have 3 years of driving experience
Must possess a valid driver’s license with no accidents or 2-point driving infractions in the last 5 years
Fluent in English with excellent verbal and written communications skills
High School diploma or equivalent preferred
Some customer service/public relations experience; or equivalent combination of education and experience
Possess enthusiasm for delivering exceptional customer service
Ability to communicate in a positive manner with co-workers, customers and vendors at all times
Work effectively on a team and independently to resolve customer issues
Assist in maintaining station operations
Maintain EV operations
Maintain Vehicle Driving Operations
Recommend procedures that increase efficiency and maximize throughput for charging
Provide hands-on EV training as needed
Accommodate a flexible work schedule, including different times and locations
Ability to multi-task in a fast-paced environment
Ability to report data and execute other duties with minimal direction
Ability to add, subtract, multiply and divide.
Must possess a cell phone and email account and a reliable means of transportation to work

Responsibilities

Comply with all company policies and procedures
Assist in maintaining station operations
Update Valet and EV charging logs
Maintain a clean and orderly work environment including relief of car backlog
Acknowledge and greet all incoming customers in a friendly, welcoming manner that demonstrates “First and Lasting Impressions”
Perform outdoor concierge/customer service duties as requested
Anticipate and facilitate customer needs such as requesting their car, opening car doors, assistance with wheelchairs, luggage, holding umbrellas, providing directions, directing traffic etc.
Tactfully manages difficult or emotional customer situations
Safely perform valet parking and EV services including parking, retrieving and delivering customer vehicles and management of EV charging stations
Safely operate customer and company vehicles in accordance with all traffic regulations, applicable laws and company policies
Perform hourly and daily key audits including key transfers to customers and clients as directed
Manage cash, valet tickets, ticketless technology systems, keys and equipment in accordance with company policy
Assist in completing hourly and daily activity logs using Employee Portal or phone if available, etc.
Safely operate, ride, rebalance and secure bicycles for customers
Maintain a professional appearance and courteous demeanor at all times
Shows respect and sensitivity for cultural differences and promotes a harassment-free environment
Have working knowledge of Account Specific Details
Be flexible with work shifts/hours to service peak volume periods, vacated shifts and other emergency situations
Be able to travel to different accounts without much notice
Be willing and able to travel to different account locations to perform valet duties
Other duties and responsibilities as assigned