Floater Teller for Southwest Region

Austin Bank • Frankston, TX

75d

About The Position

The employee is responsible for understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions. The position requires exhibiting superior customer service as a member of the Austin Bank team, demonstrating high-quality relationship-building techniques to ensure customers receive the best possible solutions to their banking and financial needs. The employee helps promote a loyal relationship between the customer and Austin Bank. Additionally, the employee participates in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals. The employee is also responsible for staying abreast of company communications by reading publications, announcements, and company emails, and taking advantage of appropriate communication channels regarding bank-related business matters. Continuous personal skill development through ongoing training, as provided by the company or elsewhere (subject to company approval), is also expected. Upholding and safeguarding the organization's values, particularly relating to ethics, integrity, and confidentiality, both internally and externally, is crucial.

Requirements

• Understanding of regulatory requirements for financial transactions, specifically BSA and CIP.
• Ability to provide superior customer service.
• Strong relationship-building skills.
• Ability to work as part of a team.
• Effective communication skills.
• Attention to detail in processing financial transactions.
• Ability to maintain confidentiality.

Nice To Haves

• Experience in banking or financial services.
• Familiarity with bank products and services.
• Previous customer service experience.

Responsibilities

• Greets customers and provides superior customer service.
• Processes night depository, ATM, and Bank-by-mail deposits.
• Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements, and issues receipt for deposit amount.
• Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
• Cashes checks after verification of customer signatures and balances, obtaining positive identification of payee.
• Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
• Prepares Suspicious Activity Reports when applicable.
• Maintains teller cash drawer within required limits.
• Explains, promotes, and/or sells bank products or services such as traveler's checks, savings bonds, money orders, and cashier's checks.
• Accepts utility bill and loan payments.
• Balances teller cash drawer.
• Accepts information for outgoing wire transfers.
• Assists in filing bank records/documentation.
• Processes TT&L, EFTPS payments, and cash advances.
• Answers telephone calls, taking messages, forwarding calls, or providing assistance to customers.
• Verifies next day new account information and account file maintenance.
• Assists customers in preparing documentation on debit card disputes.
• Places stop payments on checks and drafts as requested by customer.
• Cross-trains in other areas.
• Maintains confidentiality at all times.
• Reports to work regularly and promptly.
• Maintains and submits records to supervisor showing time worked and expenses incurred for travel.
• Maintains and adheres to a schedule of work assignments.
• Travels as required to assigned offices.
• Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings.
• Maintains established department and Bank policies, procedures, objectives, and quality assurance.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Number of Employees: 251-500 employees