Floater Program Coordinator

New Horizons, Serving Individuals with Special Needs•Los Angeles, CA

53d•$25

About The Position

The Floater Program Coordinator provides comprehensive case management, program coordination, and staff support across both the Community Living Services (CLS) and Community Learning Center (CLC) programs. This position ensures that Members receive high-quality, person-centered services that promote independence, inclusion, and meaningful participation in their communities. Serves as a back-up coordinator for the Glendale location as assigned. The Coordinator is responsible for supervising and supporting Direct Support Professionals (DSPs) and Life Skills Instructors, assisting with authorizations and billing, maintaining accurate documentation, and ensuring compliance with all agency, Regional Center, and DDS requirements. The role also involves planning, implementing, and overseeing community-based activities and individualized learning opportunities that align with each Member’s goals and preferences.

Requirements

Must have a strong understanding of person-centered thinking, community integration, and community living principles, along with thorough knowledge of Title 17, Title 22, and Regional Center requirements.
They will possess excellent written and verbal communication skills, as well as outstanding organizational, time management, and problem-solving abilities.
Proficiency in Microsoft Office Suite, Outlook, Teams, and program database systems is also essential.
Must pass a criminal background check approved by the CA Dept of Health, TB test, and health screening.
Must have valid California driver’s license and a driving record acceptable to the agency’s insurance carrier.
Must have current CPR and First Aid certifications.
The individual must have a reliable vehicle, proof of vehicle insurance, a valid California Driver License, and a driving record acceptable to the agency's insurance carrier.
Flexibility to work varied hours and locations as needed.

Responsibilities

Provide case management and coordination of services for assigned Members across both CLS and CLC programs.
Collaborate with Members, families, and Regional Center Service Coordinators to develop and implement Individual Service Plans (ISPs) and Person-Centered Plans (PCPs).
Facilitate services using a variety of in-person, community-based, and virtual methods to ensure accessibility and engagement.
Support Members in achieving measurable, person-centered goals through coaching, skill development, and advocacy.
Plan and coordinate community-based learning and volunteer activities, including transportation logistics and site compatibility.
Provide coverage across programs as needed to ensure continuity of services.
Support scheduling and coordination of staff coverage for all authorized service hours.
Ensure all staff utilize internal systems (EVV, timekeeping, Member database) accurately and in compliance with program requirements.
Review progress notes, attendance, billing, and documentation for accuracy and timely submission.
Maintain up-to-date Member files and ensure all documentation is complete and compliant.
Supervise and support DSPs and Life Skills Instructors, ensuring effective service delivery and adherence to agency policies.
Provide ongoing coaching, training, and performance feedback to program staff.
Participate in staff recruitment, onboarding, and evaluation processes, including 90-day and annual appraisals.
Ensure DSPs are trained on community safety, use of public transportation, and member engagement techniques.
Act as liaison between Members, families, staff, and external partners, maintaining clear and professional communication.
Collaborate with other coordinators and departments to resolve challenges and share best practices.
Participate in quality assurance visits, team meetings, and training sessions.
Complete all required documentation within established deadlines.
Ensure compliance with all Title 17, Title 22, DDS, and CARF standards, and participate in audit and survey preparation as needed.
Carry an agency-issued cell phone and remain accessible to Members and staff during designated hours.
Work a flexible schedule, including evenings or weekends, to meet program and Member needs.