Floater

Planet Fitness - TG3E/CM3•Twin Falls, ID

2d•$12•Onsite

About The Position

Floater/Member Services Representative is a per diem, as needed position with no guaranteed schedule; must work at least 16 hours per month. The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

Requirements

Must be 18 year of age or older
Ability to work onsite, this is not a remote position.
Upbeat, professional and positive attitude and strong work ethic
Reliable, punctual and dependable
Professional, respectful, and solutions-oriented in member and employee interactions
Commitment to cleanliness and creating a positive member experience
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions
Obtain and maintain CPR/AED Certification within required timeframes.
Obtain Tanning Certification within company required timeframes.
MSRs must submit to a National Sex Offender Registry search
All Utah locations must participate in E-Verify

Nice To Haves

High school diploma or equivalent preferred
Prior experience working in a club fitness setting
Basic understanding of cleaning chemicals and safety standards

Responsibilities

Greet members, prospective members and guests in a friendly, and professional manner.
Create a positive club experience by providing outstanding customer service.
Respond to member questions and concerns promptly and courteously.
Assist members with account inquiries, changes, and billing questions.
Provide information about Planet Fitness memberships and amenities.
Assist potential members with tours and sign-ups.
Promote and explain current membership specials and upgrades (e.g., Black Card).
Meet or exceed membership and customer service goals.
Check members into the system using club’s POS system
Answer phones professionally and efficiently
Process new memberships, cancellations and payments accurately.
Follow opening and closing procedures as assigned.
Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
Ensure weights are returned to appropriate rack area
Regularly walk the floor to ensure the club remains clean, organized, and safe.
Refill cleaning stations and supplies as needed.