Floater Medical Assistant

Advance Community Health•Fuquay-Varina, NC

About The Position

Advance Community Health is seeking a dedicated and adaptable, full time Float Medical Assistant to support our clinical teams across multiple locations in Apex, Fuquay-Varina, and Holly Springs, NC. The Medical Assistant will assist the health care, administrative team and operation team of the medical office, provide optimum health care to patients and prepare them appropriately for the examination with the provider. In addition greet and check-in patients via front desk as needed.

Requirements

High school diploma/ GED required.
Completion of an accredited Medical Assistant training program or military medical corpsman program required.
BLS certification required or ability to obtain within designated timeframe.
Experience working in an outpatient clinic, community health, or FQHC setting preferred.
Knowledge of medical terminology and basic clinical procedures.
Experience multi-tasking while providing quality customer service.
Strong communication, organizational, and teamwork skills.
Commitment to serving underserved and diverse patient populations.

Nice To Haves

Certification or registration as a Medical Assistant (CMA, RMA, or equivalent) preferred.
Fluent in English and Spanish- written and verbal communications.

Responsibilities

Perform basic prep according to Advance Community Health guidelines.
Prepare patients for examinations by obtaining medical histories, vital signs, and screenings
Assist RN or provider with patient triage, to include telephone triage.
Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
Complete information gathering segment of triage with specified patient population.
Refer all problems and urgent needs to RN or provider and conduct patient follow-up post encounter. Make follow-up calls to patients as directed by the provider.
Manage provider messages and test result reports in accordance with established site procedure.
Manage prescription and refill medication request paperwork under the direction of the provider and Schedule appointments.
Review treatment related preparation instructions and follow-up educational material with patients and families as directed by provider or RN.
Ensure exam rooms are stocked, clean, and compliant with infection control standards.
Provide culturally competent, respectful patient interactions.
Comply with HRSA, federal, state, and FQHC regulatory requirements.
Maintain appropriate monitoring logs.