Floater (Full Time) - Bryan

Prosperity Bank • Bryan, TX

98d

About The Position

The position is responsible for performing a broad variety of financial services at multiple locations, including teller functions such as deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. It also includes customer service functions like opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems. The role requires answering customer questions regarding bank services and performing a variety of account maintenance tasks. Additionally, the position involves acting as a customer advocate by resolving customer questions or problems and assisting with all telephone inquiries regarding bank accounts and services. Cross-selling services is also a key responsibility, along with providing excellent customer service and maintaining strong professional relationships.

Requirements

• High school graduate or equivalent.
• Understanding of Bank operations preferred.
• At least one year of related experience/cash handling required.
• Previous Teller experience preferred.
• Good communication skills.
• Professional appearance, dress, and attitude.
• Good math skills.
• Good typing skills.
• Ability to operate related computer applications and business equipment.

Nice To Haves

• Experience with Integrated Teller - Advanced functions.
• Knowledge of CTR/MIL.
• Familiarity with risk management skills.

Responsibilities

• Assumes responsibility for the effective and professional performance of financial service functions.
• Presents and explains Bank services and products to clients and assists in meeting their financial needs.
• Answers questions and solves problems for clients by listening to problems, collecting data, and securing answers.
• Assists clients with disputes involving Bank online, Master Money, ATM services, or deposit accounts.
• Tele-consulting.
• Meets goals set on scorecard.
• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Represents the Bank in a courteous and professional manner.
• Receives deposits in person or by mail.
• Receives loan payments in person or by mail and properly computes interest.
• Processes cash advances, travelers' checks, cashiers' checks, money orders, government bonds, and similar transactions.
• Disburses cash or check withdrawals in person, by telephone, or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily, processes assigned cash and transactions, and balances at end of day.
• Receives and processes payroll deduction starts, stops, and increases.
• Verifies transactions, monitors deposit amounts, and examines documents for endorsement and negotiability.
• Has no more than one proof error within a 30-day period.
• Follows Teller procedures consistently.
• Assumes responsibility for the effective and professional performance of financial service functions in the Call Center.
• Assists customers with all inquiries involving checking, savings, certificates of deposit, IRA, loan, business, and trust accounts.
• Performs file maintenance and account changes as needed.
• Assists customers with Bank on Call, Bank online, and Debit/Tillie card services.
• Performs research needed to resolve customer account issues.
• Maintains files for each customer assisted.
• Researches and resolves problems with customer accounts.
• Meets goals set on scorecard.
• Performs related clerical duties as needed.
• Ensures that work area is clean, secure, and well maintained.

Benefits

• Dependable transportation.
• Mileage reimbursement for travel outside a 25-mile radius.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED