Floater (CSR/Teller)

RCB Bank•Vinita, OK

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone to provide back-up Teller/CSR support to branches that are short-handed on staff. Someone who can work in various locations based on branch need. Someone skilled in tasks associated with Teller and CSR roles.

Requirements

Minimum one (1) year of proven customer service experience.
Customer service and cash handling experience.
Previous experience in banking and knowledge of banking processes.
High school diploma or GED

Nice To Haves

Previous experience as a floater
Understanding of time accounts and IRAs

Responsibilities

Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
Work towards achieving continued satisfaction and retention of existing customers by promoting and educating them about products that will further benefit their banking experience with RCB Bank.
Balance drawer at the end of shift and report any outages to Teller Supervisor.