Universalist I

Freedom First Credit Union • Roanoke, VA

21h • Onsite

About The Position

We are seeking a Full-Time Float Teller to join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on-site at our Bonsack and Botetourt location. You’ll use consultative sales techniques to identify customer needs and deliver solutions that build long-term relationships.

Requirements

• Experience: 1-3 years in banking, financial services, customer service, or similar experience.
• Education: Associate degree, business/trade school certification, or equivalent training.
• Skills: 1. Strong interpersonal and communication skills. 2. Ability to motivate, influence, and educate members. 3. Proficiency with Microsoft Word, Excel, and standard office equipment. 4. Ability to read and interpret financial documents and contracts.

Responsibilities

• Customer Service & Sales (40%) – Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services.
• Transactions & Problem Solving (35%) – Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly.
• Cash Handling (20%) – Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies.
• Branch Operations (5%) – Support opening/closing procedures and assist with branch balancing.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Paid Parental Leave
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)
• Volunteer Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree