Float Phlebotomist / Administrative Assistant

One Medical • Chicago, IL

16h • Onsite

About The Position

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. They are on a mission to transform healthcare, improving the experience for everyone involved. Their services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon to deliver exceptional health care to more consumers, employers, care team members, and health networks. As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/Member Support Specialist, you will provide an exceptional experience for patients by offering venipuncture and other clinical support services. This role involves being an ambassador for patients, demonstrating mastery of human connection and a strong drive for service to remove barriers to care. You will be the first point of contact, ensure the office lobby is on brand, and provide support as requested by the Practice Coordinator, Operations Manager, or providers. This role supports multiple offices in a Market, requiring strong teamwork, innovative problem-solving skills, excellent specimen collection technique, and tactful interpersonal skills. You should have a strong grasp of verbal and written communication, identify opportunities for customer-centric solutions with empathy and compassion, and thrive in cultures that focus on feedback and growth, being nimble to respond to patient and team needs. An unwavering drive to help and serve others and create amazing moments for members and teammates is essential.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Nice To Haves

• Additional experience with remote teams

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

Benefits

• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees