Float Personal Banker I

First Farmers & Merchants Bank • Brentwood, TN

5h • Onsite

About The Position

To assist customers and potential customers with their banking needs; to support Relationship Managers in processing loans; to look for cross-sell opportunities and make appropriate referrals.

Requirements

• One year to three years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Must exhibit leadership, supervisory, and management skills.
• Must have good communication skills.
• 10-key calculator, typewriter, and keyboard skills.

Responsibilities

• Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve; explains services, sets up new accounts, certificates of deposit, IRAs; helps customers with electronic funds transfers; provides expertise on Internet banking products; responds to problems and directs customers to the appropriate person or team; refers problems that are beyond their authority to their supervisor, along with their recommendations. Perform teller duties as needed. Assists in taking consumer loan applications, entering data in loan system and help with closings.
• Has basic knowledge of the bank's consumer loan products and documents, consumer lending regulations, and bank consumer lending policies; is trained to help Relationship Managers process loans; helps to set up loan closings that are conducted in the branch.
• Identifies cross-sell opportunities and cross-sells services to customers.
• Performs a variety of miscellaneous duties including typing, filing, computer input, and answering the telephone.
• Work in the Contact Center as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree