Float Patient Services Coordinator I MRI (Libertyville, Barrington, Gurnee, McHenry)

Illinois Bone and Joint Institute LLC • Libertyville, IL

86d

About The Position

Illinois Bone and Joint Institute is excited to announce an MRI Patient Services Coordinator opportunity to join our MRI Services team as a Float for Libertyville, Gurnee, Barrington and McHenry. IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture at IBJI. Candidates must have a proven track record of great customer service while adding positively to culture and TEAM work environment. Must be comfortable working with a high volume of public interaction, enjoy working in a fast paced environment, while being efficient and productive following company and best practice standards. Professionalism and a great team support attitude is a MUST.

Requirements

• High school diploma or equivalent required
• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Maintains clean and safe work environment
• Other office duties as assigned

Benefits

• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Generous PTO accrual
• 401K
• Profit sharing
• Employee assistance program
• Disability coverage
• Paid holidays
• Paid time off

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees