Ochsner Health-posted 3 months ago
Part-time • Entry Level
Remote • Lafayette, LA
Ambulatory Health Care Services

This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types. PRN Days Shift Floats between OLG MTS rehab locations as needed.

  • Provide excellent customer service to all patients, guests, and family members.
  • Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
  • Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
  • Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
  • Perform financial analysis of each case and inform patient of financial responsibility.
  • Balance cash drawer daily, prepare deposit slips and follow closing cash drawer process at the end of each shift.
  • Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
  • Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Remain knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensure compliance with all such laws, regulations and standards.
  • High school diploma or equivalent required.
  • One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience required.
  • Associate's degree preferred.
  • Certification in Healthcare Access Manager (CHAM) preferred.
  • Certification in Healthcare Access Associate (CHAA) preferred.
  • Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
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