Float Patient Access Associate, Outpatient Services, FT, $1000 Bonus, 7A-7:30P

Baptist Health South Florida • Pembroke Pines, FL

85d • $17 - $20

About The Position

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.

Requirements

• High School diploma or equivalent (Cert, GED, Trn, Exper).
• For existing staff, a minimum of six months as a Patient Financial Representative I.
• Meets BH registration accuracy and productivity standards for at least the most recent 3 months.
• For external candidates, adequate/equivalent experience in healthcare, insurance, etc.
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high volume, fast paced work environment.
• Ability to perform basic mathematical calculations.

Nice To Haves

• Knowledge of Health Care regulatory guidelines including HIPAA, AHCA, EMTALA, Sarbanes-Oxley.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Ability to work weekends when necessary.
• Basic knowledge of Microsoft Word and Excel.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Responsibilities

• Demonstrate service excellence and positive interpersonal skills.
• Coordinate patient flow through the patient access area.
• Assure timely registration and arrival to service area.
• Interact and work cooperatively with patients and ancillary departments.
• Deploy legal, ethical, and compliance related documents to patients.
• Maintain knowledge of practices used within the department and hospital.

Benefits

• Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees