Float Operations Services Lead (Teller Supervisor)

First Citizens Bank • Hendersonville, NC

3d

About The Position

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence: Capable of building rapport with different personalities to drive positive results
Agility: Able to process information and move quickly through problem resolution
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Management Skills: Capable of managing and developing members on a team to ensure operational soundness
This position will float to all of the Hendersonville branches. Gas mileage will be reimbursed.

Requirements

• Bachelor's Degree and experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management
• Financial literacy
• Knowledge of retail banking products and services
• Operations management

Nice To Haves

• Management or supervisory experience within banking

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level