Float Office Manager- New Tampa ( MUST HAVE DENTAL EXPERIEINCE )

COAST DENTAL•Tampa, FL

19h•Onsite

About The Position

The Float Office Manager position is responsible for the comprehensive management of dental office operations across various locations as needed. This role involves hiring, training, and performance management of office staff, ensuring expert knowledge in areas such as insurance claims, cash management, and office software. The manager will be crucial in patient interactions, explaining treatment plans and payment options, and resolving complaints. Key financial duties include managing accounts receivables, daily deposits, and petty cash. The role also encompasses maintaining office security, overseeing supplies and inventory, and ensuring compliance with safety regulations like OSHA and radiation badge tracking. Effective communication between corporate and office staff, as well as between front and back office teams, is essential. The position requires a strong leader with a positive attitude, professional appearance, and a deep understanding of dental insurance processes and terminology, with a mandatory background in dental experience.

Requirements

MUST HAVE DENTAL EXPERIEINCE
Associate's Degree in business, or equivalent
Three years working experience
Has a working knowledge of the front and back office healthcare operation
Effective communication and time management skills
Understanding of general dental terminology
Intermediate computer skills
Working knowledge of Internet Explorer
Working knowledge of Microsoft Office Word, Excel, and dental office software

Nice To Haves

Prior management experience strongly preferred
Experience with EagleSoft preferred

Responsibilities

Hire, train and manage performance of office team members.
Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train on Accounts Receivables (collection percentage).
Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
Ensure office is secure at all times as assigned key holder.
Train on and review patient financing/credit (volume number and accuracy) with team.
Train team and ensure effective customer service skills via the telephone and in person.
Train and hold team accountable for building a productive office schedule.
Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
Train staff or arrange training, as needed.
Assure timeliness and accuracy of paperwork.
Review and approve payroll (accuracy, control overtime) for office.
Oversight of supplies and inventory for the office and assure cost effectiveness.
Retention of staff and patients (turnover number).
Assure safety – workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
Complete Monthly Check List (completed and assurance all areas are up to date.)
Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
Travel to various locations based upon practice need.
All other duties and responsibilities as assigned.
Positive attitude (motivation, team player).
Appearance (professional, clean, neat, meets company standards).
Knowledge of insurance processes.
Professionalism and leadership.