Float Office Assistant/Technician

Advance Rehabilitation Management Group•Chester, MD

2d•$18 - $20•Onsite

About The Position

As an Office Assistant, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.

Requirements

Proficiency in Microsoft Office (Word, Excel, Outlook).
Highly organized and skilled in managing schedules.
Ability to multitask and meet clinic scheduling goals.
Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
Strong customer service skills, both in-person and over the phone.
Proficient typing skills.
High school graduate; additional education (college or healthcare technical school) preferred.
1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
Motivated team player with a proactive work attitude and ability to work with minimal supervisi

Responsibilities

Provide exceptional customer service, managing patient interactions both in-person and over the phone.
Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
Maintain staff productivity by effectively managing therapists' schedules.
Act as a liaison between therapy staff, billing office, and MD offices.
Assist Physical Therapists in their daily treatment plan with patients
Instructing patients on therapeutic exercise programs that are developed and directed under the supervision of our PT's/PTA's
Building rapport with clients
Equipment set up for patients
Cleaning treatment rooms/gym areas
Assisting with data entry
All other duties as assigned