Float Member Service Associate

St. Mary's Bank • Manchester, NH

45d

About The Position

Under the direction of the Member Experience Supervisor Float, the Float Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Requirements

• High school diploma or equivalent is required.
• One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job.
• Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required.
• Proven track record in member service.
• Present a professional image to the membership and community.
• Clear and effective communication skills, both written and verbal.
• Commitment to delivering exceptional member service and enhancing the member experience.
• Ability to identify issues, think critically, and develop effective solutions.
• Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.
• High level of accuracy and thoroughness in all tasks and documentation.
• Efficiently manage time and prioritize tasks to meet deadlines and service standards.
• Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications.

Responsibilities

• Provide coverage for staff shortages across multiple branches as needed.
• Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions.
• Maintain and update member accounts, ensuring accuracy and confidentiality.
• Identify and resolve member issues promptly and effectively, escalating when necessary.
• Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals.
• Handle and process member transactions accurately and efficiently.
• Maintain thorough and accurate records of member interactions and transactions.
• Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines.
• Work closely with team members and other departments to ensure seamless member service experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees