Float Medical Receptionist
About The Position
Become a part of our caring community The Float Medical Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Medical Receptionist ensures smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Your main office will be at our Centerwell clinic 5617 Albemarle Rd. Charlotte, NC 28212 but you will need to travel to other clinics in Charlotte as our needs require. The Receptionist 1 is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities: Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone. Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit. Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information. Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials. Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages. Use your skills to make an impact
Requirements
- 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
- Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Nice To Haves
- Value-based care model experience
- Knowledge of Medical Terminology
- Experience with EMR Systems (Electronic Medical Records)
- Bilingual in English and Spanish
Responsibilities
- Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
- Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
- Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
- Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
- Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
- Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
- Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.
Benefits
- Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
- Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
- Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
