Float Medical Front Desk
About The Position
As a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.
Requirements
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Highly organized and skilled in managing schedules.
- Ability to multitask and meet clinic scheduling goals.
- Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
- Strong customer service skills, both in-person and over the phone.
- Proficient typing skills.
- Basic - Intermediate computer skills.
- High school graduate; additional education (college or healthcare technical school) preferred.
- 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
- Motivated team player with a proactive work attitude and ability to work with minimal supervision.
- Front desk experience, medical setting preferred.
Responsibilities
- Provide exceptional customer service, managing patient interactions both in-person and over the phone.
- Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
- Maintain staff productivity by effectively managing therapists' schedules.
- Act as a liaison between therapy staff, billing office, and MD offices.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
